Fixing mistakes
Refunds, voids, reprints and drawer corrections — every mistake is recoverable.
Mistakes happen at every counter. IntelliPOS is built so each one has a clean, honest fix — money and stock are corrected together, and everything leaves a trace in the audit log.
Rang the wrong item or price? Refund it
Open the receipt (from Recent receipts on the till, or the Sales list) and choose Refund items. You can refund the whole sale or just some lines — the money and the stock are corrected automatically. Then ring the correct sale.
Refunds work offline too: they queue on the device and sync when you reconnect, never twice.
A dine-in order that shouldn't exist? Void it
In restaurants, an order that hasn't been paid yet can be voided — it disappears from the table and the kitchen, with the reason recorded. Once an order has been settled it's a sale, so from then on the fix is a refund.
Need the paper again? Reprint
Open the receipt and print again — same slip, marked from the same sale. No duplicate money is ever recorded by printing.
Counted the drawer wrong? Correct the shift
If a closed shift's numbers were entered wrong (a typo in the count, a missed pay-out), an owner or manager opens that shift under Shifts and uses Correct the drawer amounts. The correction is saved to the audit log — the history shows both the original and the fix, so nothing is ever silently rewritten.
Forgot a pay-out, or recorded the wrong one?
Dashboard → Shifts → the shift → Drawer movements → Add missed entry, or fix/delete a wrong movement there. Movements the system made itself (a sale's cash, a refund) are protected.
A cashier left their drawer open?
An owner or manager can close it from the shift's page. If nobody actually counted the cash, tick Nobody counted — the shift is marked so, and the report never pretends a count happened.
A card payment with no receipt? Attach it
Sometimes the reader confirms a payment AFTER the till gave up waiting — the cashier took cash instead, and the customer paid twice. The dashboard raises a reader or push payment once it is 15 minutes old, and Sales shows a chip: Payments without a receipt. Open it and, for each payment, tap the receipt it most likely belongs to (the same amount, minutes apart) — the cash tender becomes the card tender and the cash to give back is recorded as a drawer pay-out. If the sale itself was lost, Record as a sale; if the customer never got the goods, Refund the card; if you sorted it by hand, Mark handled with a note. Every path is in the audit trail.
The principle: nothing in IntelliPOS is fixed by deleting. Every fix is a new, visible entry — which is exactly what keeps your money trustworthy.
Mistakes happen at every counter. IntelliPOS is built so each one has a clean, honest fix — money and stock are corrected together, and everything leaves a trace in the audit log.
Rang the wrong item or price? Refund it
Open the receipt (from Recent receipts on the till, or the Sales list) and choose Refund items. You can refund the whole sale or just some lines — the money and the stock are corrected automatically. Then ring the correct sale.
Refunds work offline too: they queue on the device and sync when you reconnect, never twice.
A dine-in order that shouldn't exist? Void it
In restaurants, an order that hasn't been paid yet can be voided — it disappears from the table and the kitchen, with the reason recorded. Once an order has been settled it's a sale, so from then on the fix is a refund.
Need the paper again? Reprint
Open the receipt and print again — same slip, marked from the same sale. No duplicate money is ever recorded by printing.
Counted the drawer wrong? Correct the shift
If a closed shift's numbers were entered wrong (a typo in the count, a missed pay-out), an owner or manager opens that shift under Shifts and uses Correct the drawer amounts. The correction is saved to the audit log — the history shows both the original and the fix, so nothing is ever silently rewritten.
Forgot a pay-out, or recorded the wrong one?
Dashboard → Shifts → the shift → Drawer movements → Add missed entry, or fix/delete a wrong movement there. Movements the system made itself (a sale's cash, a refund) are protected.
A cashier left their drawer open?
An owner or manager can close it from the shift's page. If nobody actually counted the cash, tick Nobody counted — the shift is marked so, and the report never pretends a count happened.
A card or mobile-money payment with no receipt? Attach it
Sometimes the reader or the mobile-money provider confirms a payment AFTER the till gave up waiting — the cashier took cash instead, and the customer paid twice. The dashboard raises a reader or push payment once it is 15 minutes old (a mobile-money payment sent to your till number waits 48 hours, in case the customer is still at the counter), and Sales shows a chip: Payments without a receipt. Open it and, for each payment, tap the receipt it most likely belongs to (the same amount, minutes apart) — the cash tender becomes the card or wallet tender and the cash to give back is recorded as a drawer pay-out. If the sale itself was lost, Record as a sale; if the customer never got the goods, Refund the card; if you sorted it by hand, Mark handled with a note. Every path is in the audit trail.
The principle: nothing in IntelliPOS is fixed by deleting. Every fix is a new, visible entry — which is exactly what keeps your money trustworthy.