The till looks stuck or old
One restart fixes almost everything — and you never lose queued work.
First: one restart
The till quietly updates itself, and it picks a calm moment to do it. If a screen ever looks odd, old, or frozen:
- Browser / tablet: reload the page (pull down to refresh on a tablet).
- Windows app: close it and open it again — it takes seconds.
That one restart cures almost everything, because it loads the newest version.
Will I lose anything by restarting?
No. Offline sales and orders waiting to sync are stored safely on the device — they survive a restart, a crash, even a power cut, and sync when you're back.
Still odd after a restart?
Sign out and back in once (that refreshes your account and permissions). If something is still wrong, message us with what you see on the screen — we watch the system's health constantly and usually already have a fix moving.