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Run your shop on IntelliPOS

Everything you need to get up and running, organised by what you're trying to do. Can't find it? Email hello@intellipos.io.

Getting started

Your first day, in order. Most shops are selling within an hour.

Task	How / where
Sign in	Open the link we sent you and sign in with your email + password, or Google. Accounts are created for you (invite-only).
Set up the shop	Dashboard → Settings: business name, currency, language, tax %, loyalty and logo.
Add products	Dashboard → Products → Add, or use Import for a CSV. Set price, barcode and stock.
Invite staff	Dashboard → Team → Invite. Pick a role (manager or cashier) and send the link.
Open the till	Go to Checkout, open a shift with the opening cash count, and start selling.

The Checkout screen is the register. It works the same online or offline.

Task	How / where
Add items	Tap a product tile, search by name, or scan a barcode with a USB scanner.
Open-price items	For weighed/bulk goods, the cashier types the price when prompted.
Discounts	Apply a per-line discount on a cart line, or an order discount before payment.
Take payment	Tap Charge → choose tender(s). Split across cash / card / mobile-money lines and add a tip.
Give change	Over-tender on cash and the change is shown; it's tracked so your drawer reconciles correctly.
Park a sale	Hold a cart to serve another customer, then resume it from the parked-carts strip.
Gift receipt	Toggle gift mode to print a receipt with prices hidden.

Every cashier opens and closes their own drawer so cash is always accountable.

Task	How / where
Open a shift	Count the opening cash and confirm — the register only sells once a shift is open.
Switch cashier	Use the cashier switcher in the top bar; each person unlocks with a 6-digit PIN.
Pay-in / pay-out / drop	Checkout → Drawer to record cash added, removed, or dropped to the safe.
Close the shift	Count the drawer, enter the total — expected vs counted variance is shown, with an end-of-day (Z) report.

Keep the catalog and stock accurate without spreadsheets.

Task	How / where
Add / edit products	Dashboard → Products. Name, price, barcode, category, image, stock.
Bulk import	Dashboard → Products → Import a CSV (download the sample to match the columns).
Adjust stock	Dashboard → Stock: record an adjustment with a reason (write-off, found, correction…).
Stock take	Dashboard → Stock → start a count; enter counted quantities; completing it applies the differences.
Low-stock alerts	Set a reorder level on a product to surface it when it runs low.

Optional — turn it on in Settings if you want points and store credit.

Task	How / where
Add a customer	Dashboard → Customers, or add one at the till from the customer picker.
Earn points	Attach a customer to a sale; points accrue at the rate you set in Settings.
Redeem points	At checkout, redeem the customer's points toward the total.
Store credit	Issue or spend store credit (e.g. from a refund) as a tender.

Refund whole sales or individual items, partially or in full.

Task	How / where
Find the sale	Checkout → Receipts (look up by short code), or open it from the sale's receipt.
Refund items	Pick the lines and quantities to return; the refundable amount is capped automatically.
Refund to credit	Optionally return the value as store credit instead of cash, when a customer is attached.

Owner/manager view of how the shop is doing. Export anything to CSV.

Task	How / where
Sales overview	Dashboard → Reports: totals, trend and payment-method mix for a date range.
Top items & margin	See best sellers and gross margin by product.
Cashier performance	Sales by cashier, with shift variances.
Busiest hours	An hour-by-day heatmap to plan staffing.
Export	Every report and the sales list export to CSV.

Owners and managers control who can do what.

Task	How / where
Roles	Owner (full control), Manager (products, team, reports), Cashier (the till only).
PINs	Each staff member gets a 6-digit PIN to unlock the register quickly on a shared device.
Suspend	Temporarily block someone from the dashboard and till without deleting them — restore any time.
Multiple shops	Staff who work at more than one business switch between tills from the top-bar switcher.

Ask your shop's numbers in plain language — in Somali or English.

Task	How / where
Where	Dashboard → AI Analyst.
Examples	“What were my top sellers last week?”, “How's this month vs last?”, “Which cashier sold the most today?”
Honest by design	It only reads your own shop's reports — it can't run arbitrary queries or change anything, and it says so when it can't answer.

The till keeps selling when the internet drops — nothing is lost.

Task	How / where
Selling offline	Ring sales as normal; they're saved on the device and a chip shows how many are waiting to sync.
Syncing	When you're back online they sync automatically, with no duplicates. “Sync now” forces it.
Needs attention	If a queued sale is rejected on sync (e.g. an item sold out), a panel lets you retry or discard it.
Closing offline	You can't close a shift while sales are still waiting to sync, so the drawer count stays correct.